As lockdown eased, Doreen decided to take matters into her own hands and find help. Doreen contacted Action For Elders wanting assistance with her PC. Our technical support expert Adrian called her and a home visit was arranged. “Adrian was really kind and helpful, he arranged for me to do so many things on my computer,” said a very relieved Doreen.
To try and put a stop to the high bills, Doreen had been spending hours on the phone every quarter to submit correct readings for her electricity meter; coping with noisy call centres and long waiting times. Adrian was quickly able to set up an online utility account for Doreen, which took away all her worry and anxiety of having to wait on the phone, talking to people who couldn’t help her.