Giving me back my confidence.

Doreen hadn’t seen her relatives for a long while and missed their company desperately. She lived near the sea front in Swansea, but had been stuck at home over lockdown, “staring at four walls,” having been self-isolating for “the best part of 18 months.”

Doreen was at her wits end; tired, lonely and having lost confidence. The problems with the computer – her only real contact with the outside world – only made matters worse. To compound this Doreen’s electricity bills were coming in far too high, surely the readings had been incorrect?

High Energy Bills

To try and put a stop to the high bills, Doreen had been spending hours on the phone every quarter to submit correct readings for her electricity meter; coping with noisy call centres and long waiting times. Adrian was quickly able to set up an online utility account for Doreen, which took away all her worry and anxiety of having to wait on the phone, talking to people who couldn’t help her.

The Next Visit